FAQ

We will ship your order within 24 hours. You can change the model, color, shoe size, or quantity of your order if it is available. After you place an order from the checkout, you will receive an order number. Please copy or memorize it, as it is the easiest way to find out all about your order from our customer service.

How your order reaches you?
Once you place your order, you will receive a confirmation email with your order number.
First,
 we place your order after the checkout page and process it.
Second,
 your order will be fulfilled (estimated time: 24 hours).
Third,
 we will ship your order with the shipping company and they will contact you to deliver your order with a delivery person (estimated time: 48 hours).
Fourth,
 you can receive your order in the hour you asked for from the shipping company on the same day they contact you, or you can choose a specific day (within 1-5 days) and a specific hour (from 11 a.m. to 9 p.m.). The whole process of trying to deliver your order can take from 24 to 120 hours (1-5 days) maximum.

Wight of a one product of our store about 1k.g we pay for any above 1k.g for you, you will not spend more your each product and shipping fees what so ever.

We Have contract with 5 shipping company to ship your order what ever you are in Egypt in less time available.

Estimated time to get your order in your hand:
Alexandria 3-4 days
Assiut 4-5 days
Aswan 4-5 days
Beheira 3-4 days
Bani Suef 4-5 days
Cairo 2-3 days
Daqahliya 3-4 days
Damietta 3-4 days
Fayyoum 3-4 days
Gharbiya 3-4 days
Giza 2-3 days
Helwan 3-4 days
Ismailia 3-4 days
Kafr El Sheikh 3-4 days
Luxor 4-5 days
Marsa Matrouh 5-6 days
Minya 4-5 days
Monofiya 3-4 days
New Valley 5-7 days
North Sinai 5-7 days
Port Said 3-4 days
Qalioubiya 3-4 days
Qena 4-5 days
Red Sea 5-6 days
Sharqiya 3-4 days
Sohag 4-5 days
South Sinai 5-7 days
Suez 3-4 days
Tanta 3-4 days